Answers before you order—and after you launch.
Find straightforward answers about hosting, domain names, email, payments, renewals and account management.
Frequently asked questions.
These answers cover the most common questions. Contact us when your situation is different.
How do I choose the right hosting plan?+
Start with the type of website, expected traffic, storage, number of email accounts and whether the site uses WordPress or a database. Contact us when you need a recommendation.
Can I upgrade my hosting plan later?+
Yes. You can request an upgrade as your website or email requirements increase.
How do I access my hosting control panel?+
Sign in to the Intek Host Client Portal, open My Hosting, select an active service and use the secure one-click control-panel button.
Can you migrate my current website?+
Migration assistance is available for selected plans after we review the website, database, email and technical requirements.
How do I register a domain?+
Search availability on the website or Client Portal, add the available domain to your order and complete payment. Registration begins after staff acceptance.
Can I change my nameservers?+
Yes. Supported active domains can be managed from the Nameservers tab in the Client Portal Domain Control Centre.
What is domain ID Protection?+
It helps hide eligible registrant contact details from public domain records. Availability depends on the extension.
How do I renew hosting and a matching domain together?+
Generate a renewal invoice from the hosting or domain service. The portal will offer to include the matching service when it is available.
Which payment methods are available?+
Paystack, MTN Mobile Money and bank payment instructions are shown on the invoice. Paystack and confirmed MoMo payments are generally faster than bank verification.
Where can I download invoices?+
Sign in to the Client Portal, open My Invoices and use the View, Download or Share controls.
How can I get support?+
Open a support ticket from your Client Portal, send an email or use the WhatsApp button shown on the website and portal.
Can I cancel a hosting service?+
Yes. Open the service in My Hosting and submit a cancellation request. Staff will review the request before any remote service is terminated.
Talk to a real person.
Send your question and include the affected domain or service number when possible.
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